Store Policy and wholesale inquires

Customer Care

Please email Sydney at sydswicks@gmail.com with any questions regarding purchasing on this website.  All my candles are handmade.  If something is not in stock, or if you have a special request, please contact me and I would be more than happy to work with your new ideas!

 

All products are shipped out of Long Beach, CA.  Most orders ship within 2-3 days, as some candles are made to order, sometimes we do get backordered and it may take and extra day or two!   If there is a delay in your shipment, we will notify you immediately.  We also deliver locally within a 5 mile radius of Long Beach, CA.

 

Payment Methods

- Credit / Debit Cards

- Offline Payments

Return & Exchange Policy

If your candle is damaged, please email us at sydswicks@gmail.com right away so we can resolve the issue quickly. 

We want you to be happy with your candle!  If you are not satisfied, we accept returns within 7 days of receipt of order.  All returned orders must be in resale condition to receive a refund.  We do not refund or pay for shipping costs.  Please email us at sydswicks@gmail.com if you would like to return a candle.  Do not return without prior authorization.  Thanks!

 

SHIPPING POLICY

All orders ship by US Postal Service.  You can choose Priority or 1st Class Mail.  International also ships by USPS.

If you would like your order shipped by another carrier, please email me at sydswicks@gmail.com 

WHOLESALE INQUIRIEs

Please contact Sydney at sydswicks@gmail.com for a line sheet.

 

SPECIAL EVENTS

We can create ALMOST any shape candle for your special event. Email sydswicks@gmail.com with what you have in mind along with quantities, date of event, etc.